Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by Metcalf Plumbing Service, LLC (collectively, “Metcalf Plumbing Service, LLC,” “we” or “us”) when you use our website https://www.metcalfplumbing.com (“Website”) and services (“Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.

This Website is owned and operated by, or on behalf of, Metcalf Plumbing Service, LLC (“we”, “our” or “us”). We are the data controller in respect of personal information of our users based in the European Union.

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in any interactive features of the Services, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, company name, postal address, phone number and any other information you choose to provide.

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES

When you access or use the Services we automatically collect information about you, including:

Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. For more information about cookies, and how to disable them, please see Your Choices below.

SMS/TEXT MESSAGING: When you opt in to receive SMS/text messages from Metcalf Plumbing Service, LLC, we collect your mobile phone number. We use this information to send you text messages related to appointment scheduling, service updates, estimate follow-ups, and other communications you have consented to receive. What We Collect: When you opt in to our SMS program, we collect your phone number and any information you provide in your opt-in request. How We Use Your Mobile Information: We use your phone number solely to send you the text messages you have requested, such as appointment confirmations, service reminders, and estimate follow-ups. No Sharing of Mobile Information: We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes. Your mobile information will only be shared with service providers who assist us in delivering text messages, and they are contractually prohibited from using your information for any other purpose. Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. Message Frequency: Message frequency varies based on your interactions with us and the services you request. Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan

INFORMATION WE COLLECT FROM OTHER SOURCES

We may also obtain information from other sources and combine that with information we collect through our Services for purposes of advertising and user authentication. For example, if you create or log into your account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

USE OF INFORMATION

We may use information about you to:

Enable you to have full access to the Services
Provide, maintain and improve the Services
Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices
Send you technical notices, updates, security alerts, and support and administrative messages
Respond to your comments, questions and requests, and provide customer support
Create your account and identify you when you sign-in to your account in accordance with your agreement with us
Communicate with you about products, services, offers, promotions, rewards, and events offered by Metcalf Plumbing Service, LLC and others, and provide news and information we think will be of interest to you
Monitor and analyze trends, usage and activities in connection with the Services
Detect, investigate and prevent fraud and other illegal activities and protect the rights and property of Metcalf Plumbing Service, LLC and others
Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests
Notify you about important changes to the Services, including changes or updates to this Privacy Policy
Link or combine with information we get from others to help understand your needs and provide you with better service
Consider you for possible employment at Metcalf Plumbing Service, LLC in connection with an application that you submit
Carry out any other purpose described to you at the time the information was collected

SHARING OF INFORMATION

We may share your personal information as follows or as otherwise described in this Privacy Policy:

With vendors, consultants and other service providers we have vetted and approved who need access to such information to carry out work on our behalf only to the extent necessary for the performance of any contract we enter into with you
In response to a request for information if we believe disclosure is permitted by, in accordance with, or required by, any applicable law, regulation or legal process such as to comply with a subpoena or applicable court order
With any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter into with you or to protect the rights, property and safety of Metcalf Plumbing Service, LLC or third parties
In connection with, or during negotiations of, any merger, sale of Metcalf Plumbing Service, LLC assets, financing or acquisition of all or a portion of our business by another company
Between and among Metcalf Plumbing Service, LLC and all companies affiliated with Metcalf Plumbing Service, LLC who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, affiliates, subsidiaries and other companies under common control and ownership
With analytics and search engine providers that assist us in the improvement and optimization of our Website
With your consent or at your direction

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

We are required to state the lawful basis under which we process the personal data of our users from the European Union (“EU”). Accordingly, the lawful bases upon which we process your personal information are as follows:

Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, for instance in relation to direct marketing, we will obtain and rely on your consent in relation to the processing concerned
Otherwise, we will process your personal data only where the processing is necessary for compliance with a legal obligation to which we are a subject
For the purposes of the legitimate interests pursued by us in promoting our business, providing the Services to our customers pursuant to our legal agreements with them, and in ensuring the security, accessibility and improvement of our Website and Services and the development of new technology and services

EXTERNAL LINKS

The Website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.

LOG-IN FEATURES

We may allow you to sign up and log in using your Google account. If you sign up using your Google email account, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, gender, general location, your timezone and birthday. This information is collected by Google and is provided to us under the terms of Google’s privacy policy, which you can find at https://policies.google.com/privacy. You can control the information that we receive from Google using the privacy settings in your Google account.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow third-party companies to serve advertisements on our behalf across the Internet and in applications using cookies that are collected. These entities use technologies including cookies, web beacons, device identifiers and other tools to collect information about your use of the Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Metcalf Plumbing Service, LLC and Metcalf Plumbing Service, LLC service providers to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity.

MARKETING

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing and to provide you with promotional update communications by email about our products/services. You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional electronic communications to you, or by contacting us using the contact details set out in the Your Choices and Your Rights sections of this Privacy Policy.

SECURITY

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.

Your personal information will be retained by Metcalf Plumbing Service, LLC for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate interests, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.

We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.

TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

Metcalf Plumbing Service, LLC is based in the US. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer and storage in and to the U.S. where you may not have the same rights and protections as you do under local law.

YOUR RIGHTS

EU individuals have rights in relation to their personal data, which is processed by Metcalf Plumbing Service, LLC. If you are an EU data subject, you may, by emailing us at info@metcalfplumbing.com:

Request access to the personal data concerned
Request that any incorrect personal data about you that we are processing be rectified
Request that we erase the personal data concerned
Withdraw your consent at any time where we are processing personal data relating to you on the basis of your prior consent to that processing, after which we shall stop the processing concerned
Lodge a formal complaint with the Information Commissioner in Ireland (or your local EU supervisory authority if you live outside the UK) if you have a complaint about any processing of your personal data being conducted by us

YOUR CHOICES

Account Information: You may access, update or change personal information you have provided by logging into the Services or emailing us at info@metcalfplumbing.com. Subject to the terms of their agreements with us, you may deactivate your account by emailing us at info@metcalfplumbing.com, but note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period of time.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications: You may opt out of receiving promotional emails from Metcalf Plumbing Service, LLC by following the instructions in those emails or by emailing info@metcalfplumbing.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

If you have questions or concerns about this Privacy Policy, please contact us at: Metcalf Plumbing Service, LLC, 10 Winters Ln, Catonsville, MD 21228, info@metcalfplumbing.com